Frequently Asked Questions
Everything you need to know about your ALOHAS shopping experience.
How does the on-demand pre-order system work?
To promote sustainable fashion and reduce waste, we offer a pre-order system where you can purchase upcoming collections at a discount before they are produced. This ensures we only manufacture what is actually needed.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.
Are your materials sustainable?
Sustainability is at our core. We use high-quality, certified leather and eco-friendly materials, and we work exclusively with local artisans in Spain to ensure ethical production standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options like Klarna and Afterpay depending on your region.